Return Policy

Refunds & Returns: Due to the nature of our products, we do not accept returns, exchanges or issue refunds except under the following conditions. We do not guarantee results as hair responds differently to different products.



1. If an order is returned by USPS because of an error on your part such as an inaccurate address or failure to claim a package held at the post office, items will only be reshipped after receiving the shipping amount from you. The order will not be sent until the shipping cost is paid. If you choose not to have the returned package reshipped, a refund minus the shipping cost can be issued.


2. If USPS has not confirmed delivery* of your order or returned your order to us due to an error on our part, you can choose to be fully refunded.


*If several weeks have passed (see information on Priority Mail delays under shipping information above) and USPS has not confirmed delivery, a full refund will be issued. Please note that you will be obligated to return the package unopened in the event that it arrives after the refund has been issued.




Privacy Policy


Registration


Registration at this web site is optional. However, you can use all our convenient site features if you choose to register with us. During registration you will provide contact information (such as name, email address, billing / shipping address). We use this information to contact you about the services on our site.


Security


When you place an order with us your personal information and financial information (such as your credit card number, expiration date, credit card or debit card information) are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us.




Order


During the order process, you will have to provide financial information such as your credit card number and expiration date.


This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you.


To properly process your credit card information, we must share your personal and financial information with Paypal for authorization and approval. This process is protected by an enhanced security system.


We do not share your personal and financial information with any third parties.